Large Medical Group Improves Patient Experience and Process Efficiencies with RiverStar Appointment Scheduling



Key Use Case

Scheduling Automation

Solution Deployed

RiverStar Appointment Scheduler


Westmed is known for its comprehensive, one-stop-shopping medical experience for lifelong patient care. It offers over 60 medical specialties, uses state-of-the-art systems and has a national reputation for measured healthcare excellence.


The growing Westmed Group needed a platform to centralize, streamline and bring consistency to their scheduling process to enable 200+ agents to schedule over 200,000 appointments per month.


Westmed chose RiverStar to automate, standardize and dramatically improve appointment scheduling at its busy contact center. The workflow- based platform simplifies agent processes, bringing consistency to workflows while maintaining flexibility to customize scheduling processes by both medical specialty and by individual physician.

Key Benefits

Consistent Patient Experience

Reduced Training Time

Fewer Scheduling Errors

Get the Full Story

Download the full case study to learn how RiverStar optimizes scheduling interactions with an easy to use solution that results in a positive customer experience.

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