Westmed is known for its comprehensive, one-stop-shopping medical experience for lifelong patient care. It offers over 60 medical specialties, uses state-of-the-art systems and has a national reputation for measured healthcare excellence.
The growing Westmed Group needed a platform to centralize, streamline and bring consistency to their scheduling process to enable 200+ agents to schedule over 200,000 appointments per month.
Westmed chose RiverStar to automate, standardize and dramatically improve appointment scheduling at its busy contact center. The workflow- based platform simplifies agent processes, bringing consistency to workflows while maintaining flexibility to customize scheduling processes by both medical specialty and by individual physician.
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