Everything An Agent Needs All In One Place.

Create a more efficient contact center environment that results in a more positive experience for both your customers and agents.

Section Link

RiverStar Unified Agent Desktop

Unify your agents’ desktop workflow experience and eliminate the need to continually switch between systems.

Section Link

Features

Customized Agent Workflows

Workflows are tailored to your business processes and auto-launched based on pre-defined rules.

Integrate With All Your Systems

Tie into any system with an exposed interface to pull data from business applications.

Dynamic Reporting

Track KPIs that measure contact center performance to rapidly diagnose root issues.

Personalize Customer Interactions

Auto-populate customer data on-screen to make interactions personal and friendly.

Integrated Call Control

Manage all call functionality (availability, answer, transfer, recording, etc.) from the desktop.

Rapid Deployment

Get up and running quickly with rapid deployment and automatic agent updates.

Section Link

The Business Impact: Lasting Benefits for Your Contact Center

Reduce call handling time

Find accurate answers immediately

Eliminate switching between applications

Personalize customer communications

Section Link

See It in Action

Three dynamic case studies. One powerful solution.

Download RiverStar case studies to learn how other leading organizations created dynamic contact center efficiencies.

All fields required.

Contact Us

Ready to get started? Want to learn more? Either way, we want to hear from you.

MAILING ADDRESS

20 Danada Square West Suite 260 Wheaton, Illinois 60189