Drive Benefits Across the Entire Organization
RiverStar solutions drive significant benefits across your entire organization.
Offer Integrated Care
Confidently address social determinants of health, behavioral health and substance use issues.
Accurately Diagnose Issues
Easily conduct in-depth patient interviews, with results available in moments to review with patients.
Access Community Resources
Quickly access community resources via integrated 2-1-1 data — and share care plans with resource providers.
Focused Care Plans
Develop focused care plans for your client or patient — or refer them to a behavioral health specialist.
Address Hidden Issues
Effectively identify and treat conditions that may be hidden beneath the surface.
Monitor changes in a client or patient status between visits using built-in tracker scales.
Align processes with your current workflow, so there’s no exhaustive training or changing how you provide care.
Offer New Services
Offer new services for behavioral health, substance use and social determinant screenings.
Recognize New Revenue Opportunities
Behavioral health screenings and consultations can be billed to Medicare.
Gain Financial Sustainability
Recurring billings via behavioral health screenings can provide sustained revenue, strengthening the bottom line.
Quickly and walk patients, customers or clients users through predefined workflows reducing time.
Improve Institutional Memory
No longer worry about your organization’s knowledge leaving when a tenured employee leaves.
Increase Calls Per Hour
Enables employees to get through significantly more calls each hour, reducing the overall call queue.
Finding answers faster means happier customers and, in turn, happier employees and better overall morale.
Guided workflows make it easier for employees to help patients and customers, significantly reducing job stress.
Better Customer Service
Happy employees that can find answers quickly provide better overall customer service.
Ease of Use
RiverStar applications have an intuitive user interface and are easy to learn and use, even in complex environments.
Reduced Training Time
New employees can be up and running quickly, reducing the need for costly and cumbersome training and onboarding classes.
Increase Customer and Patient Retention
Positive experiences lead to more loyal patients, customers and clients.
Rapid issue Resolution
Resolve issues more rapidly, reducing the need to follow up later or hand off a patient, customer or client to another individual.
Patients, customers or clients receive consistent answers, independent of who they speak with.
Reduced Call Backs
Customers get answers while they’re on the line, reducing or eliminating annoying and time-consuming callbacks.
Rapid Issue Resolution
Issues are resolved rapidly so patients, customers or clients don’t have to wait for answers and can get on with their day.
Offer personalized experiences with easy and quick access to personal customer information.
No Duplicate Questions
Agents no longer have to ask for information that’s already available, reducing customer frustrations.
Having the right information at the right time keeps conversations moving with no uncomfortable pauses searching for data.
Using RiverStar, organizations can reach out to patients, clients or customers via text or email to resolve issues proactively.
Speed Development Cycles
RiverStar applications are created with a rapid development framework to speed implementation.
Intuitive user experiences make implementation rapid and decrease training time.
Respond to New Needs
Agent requests and new business needs can be accommodated in hours or days, not weeks or months.
RiverStar applications can be deployed rapidly with minimal operational interruption.
Roll Out Changes Faster
Application changes can be rolled out immediately without the need for cumbersome software updates or upgrades.
Eliminate Desktop Software
RiverStar applications are developed and live in the cloud, accessible through a web browser.
Integrate with Internal Systems
RiverStar can integrate with any application that has an open API, giving you access to data from existing or legacy systems.
Integration is completed through a wizard-like interface without the need for tedious programming.
Reinforce Operational Processes
Pre-determined workflows can help ensure employees are following established operating policies and procedures.
Increase Operational Consistency
Whether you have five employees or 5,000, RiverStar solutions help facilitate consistency with each process or interaction.
Reduce Operational Costs
When productivity increases, operational costs naturally decrease across your organization.
Reduce Compliance Issues
Ensure all associates following industry-driven compliance mandates with all your patients, clients or customers.
Increase Upsell Opportunities
Agents that follow well thought-through workflows can naturally dovetail conversations into upsell opportunities.
Increased Number of Sales Per Hour
Well-optimized workflows can increase sales agent output, closure rates and number of sales per hour.
Report on every operational KPI, providing unparalleled visibility into key business metrics.
Automated Report Sharing
Save days of staff time each month and keep all stakeholders in the loop with automated report production and sharing.
Positive Customer Experience
Delight your patients, customers and clients with a positive experience upon every interaction.
Interactions become consistent and repeatable, guided by defined workflows and processes.