Three-Year Deal Signed with Compass Bank

RiverStar signed a three-year contract renewal with Compass Bank, Milan Italy. Compass is part of GrupoMediobanca. Compass is primarily a consumer focused bank. They provide personal loans, credit cards, etc. to their consumer base throughout Italy. With more than 3.000,000 customers and 150 branches across Italy, Compass is a leader in Italian consumer banking.

Over the last nine years, the Compass – RiverStar team has collaborated to implement a comprehensive enterprise business solution for Compass that manages the interactions with their consumers. The solution was built using RiverStar Studio, a platform used to rapidly create web applications using a graphical drag and drop interface that doesn’t require traditional programming.

For Compass Bank, the RiverStar Agent Desktop framework, built using RiverStar Studio, has been configured to provide a unified agent desktop for telephony, chat, SMS and inbound email.

RiverStar supported key business activities through:

  • Embedded call control in the desktop for telephony, chat and work items,
  • Process based workflows within the desktop,
  • Searchable, data-driven reference information, e.g., FAQs, Reference Documents, Reference Links, and
  • Rapid integration with enterprise systems embedded in the workflows
  • Business process management functionality to manage customer facing business processes

The solution provides a wide range of functionality to support interactions with the customers, such as:

  • RiverStarAgent Desktop
  • Activity scheduling, planning,tracking, escalation, andmanagement
  • Inbound customer service
  • Outbound customer service
  • Inbound email handling
  • Loan application processing
  • Outbound email campaigns and surveys
  • Contact management
  • Case management
  • Contact history, and
  • Reporting

For a base of approximately 1800 users, this solution has become the focus for all interactions with the customer.


Contact Us

Ready to get started? Want to learn more? Either way, we want to hear from you.


20 Danada Square West Suite 260 Wheaton, Illinois 60189