Everything An Agent Needs All In One Place.
Create a more efficient contact center environment that results in a more positive experience for both your customers and agents.
RiverStar Unified Agent Desktop
Unify your agents’ desktop workflow experience and eliminate the need to continually switch between systems.
Features
Customized Agent Workflows
Workflows are tailored to your business processes and auto-launched based on pre-defined rules.
Integrate With All Your Systems
Tie into any system with an exposed interface to pull data from business applications.
Dynamic Reporting
Track KPIs that measure contact center performance to rapidly diagnose root issues.
Personalize Customer Interactions
Auto-populate customer data on-screen to make interactions personal and friendly.
Integrated Call Control
Manage all call functionality (availability, answer, transfer, recording, etc.) from the desktop.
Rapid Deployment
Get up and running quickly with rapid deployment and automatic agent updates.
The Business Impact: Lasting Benefits for Your Contact Center
Reduce call handling time
Find accurate answers immediately
Eliminate switching between applications
Personalize customer communications
See It in Action
Three dynamic case studies. One powerful solution.
Download RiverStar case studies to learn how other leading organizations created dynamic contact center efficiencies.
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