Dynamic Script Editor

Develop Workflows Directly Within Unified Agent Desktop.

Create workflows quickly and easily with on-demand functionality, without ever leaving Unified Agent Desktop.

Dynamic Script Editor

Easily create dynamic, conditional logic-based workflows and scripts.

Modify Workflows Directly From UAD

Admins can create scripts from within their desktop instance that will automatically show on the agents' desktops based on some telephony platform event or other event.

Dynamic Workflows

Workflows can feature dynamic “decision tree” scripts that lead users along different paths based on contextual information.

Simple or Complex

DSE was designed for fast, basic dynamic decision logic scripts but can support complex applications when they are needed.

No Compiling Necessary

Scripts can be available and active in the UAD as soon as they are created.

Test Before Launching

Implement and script in a test environment before deploying to production.

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The Business Impact: Lasting Benefits for Your Contact Center

Develop scripts and workflow rapidly

No development expertise needed

Respond immediately to agent requests

Change processes on the fly

See All Benefits

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See It in Action

Three dynamic case studies. One powerful solution.

Download RiverStar case studies to learn how other leading organizations created dynamic contact center efficiencies.

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Develop Workflows Directly Within Unified Agent Desktop.