Case Study: DermOne

Healthcare Provider uses Agentless Notifications to Improve Customer Care



Key Use Case

Reduce Appointment No Shows

Solution Deployed

RiverStar Studio


DermOne is a dermatology practice spanning 7 states with more than 40 offices, serving over 30,000 patients each month.


In order to better serve patients and minimize no-shows, DermOne wanted to proactively reach out to notify customers of upcoming appointments, send notifications about cancellations caused by weather or staff illness, and so on.


Leveraging  RiverStar Campaign Manager and the  power of RiverStar Studio, RiverStar created an agentless voice, email and text campaign system that operates in a 24/7, lights-out environment. With it, DermOne creates and delivers outgoing notifications, manages customer preferences, gains insights from reporting, and more. The solution has reduced patient no-shows, reduced resources needed for patient communications, and increased insight into key business metrics.

Key Benefits

Significant reduction in patient no-shows

Reduced time and cost of patient communications

Increased visibility into key business metrics

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