Use Cases

RiverStar products can be used to automate virtually any contact center process. Here are just a few examples of how our customers are using RiverStar to bring efficiencies to their business processes.

Appointment Scheduling

Easily integrate with multiple, complex schedules.

Phone Sales

Look up catalog items quickly and close sales more efficiently.

Return Processing

Document, manage and route returns efficiently.

Provide Assistance / 211

Assess needs, screen for eligibility, search for programs to provide assistance, make referrals and follow up to close the loop.

Application Processing

Manage the entire application process from beginning to end for such things as loans, credit cards, insurance, education, claims, etc.

Outbound Communications

Auto-generate outbound communications via text or email.

Customer Support

Effectively manage complaint calls and customer issues.

Help Desk

Dig deep into support materials based on customer questions or needs.

Appointment Reminders

Automatically send reminders to minimize cancellations.

Contact Us

Ready to get started? Want to learn more? Either way, we want to hear from you.


20 Danada Square West Suite 260 Wheaton, Illinois 60189