Use Cases
RiverStar products can be used to automate virtually any contact center process. Here are just a few examples of how our customers are using RiverStar to bring efficiencies to their business processes.
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RiverStar products can be used to automate virtually any contact center process. Here are just a few examples of how our customers are using RiverStar to bring efficiencies to their business processes.
Easily integrate with multiple, complex schedules.
Look up catalog items quickly and close sales more efficiently.
Document, manage and route returns efficiently.
Assess needs, screen for eligibility, search for programs to provide assistance, make referrals and follow up to close the loop.
Manage the entire application process from beginning to end for such things as loans, credit cards, insurance, education, claims, etc.
Auto-generate outbound communications via text or email.
Effectively manage complaint calls and customer issues.
Dig deep into support materials based on customer questions or needs.
Automatically send reminders to minimize cancellations.
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20 Danada Square West Suite 260 Wheaton, Illinois 60189
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Key Roles: Sales
Mike’s background includes 20+ years of executive experience in the technology and health and wellness industries. Mike’s sharp focus on problem-solving and client satisfaction gives him the drive to guide the Physicians with Vision sales efforts while surpassing client expectations and motivating teams to execute on the vision and exceed organizational goals. A graduate of Murray State University, Mike is married with four children and two grandchildren. He is heavily involved in faith-based organizations, youth sports and local mentoring programs.
Key Roles: Technology Oversight and Product Direction
Tom has over 20 years of experience in the non-profit and human services sector with a focus on 2-1-1 information and referral to facilitate access to human services. Education: B.A. in International Relations, Earlham College, M.A. in Not-For-Profit Leadership, Seattle University
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Randal has twenty-five years of experience providing consulting services in the area of business and information technology. He provides the technical vision and direction to the company.
Randal’s primary focus for the last 20 years has been on providing solutions in the customer service interaction space targeted at improving the end customer’s overall experience regardless of the channel used to request support.
He has hands on experience with a broad range of development technologies and platforms including Visual Studio.Net, mySQL, SQL Server, Oracle, Sybase, Informix, C++, C#, and Java. Randal earned a Bachelor of Science in Computer Science and Operations Management and Information Systems from Bradley University.
Bob has over 40 years of experience in communications and technology. He provides the strategic vision and day-to-day operations management of the company. Bob is a well-respected leader and pioneer in software development and contact center solutions.
Over the past 25 years, Bob has served as the top executive for organizations spanning IP Monitoring and Analysis, Wireless Fraud Control and specialty Object-Oriented Consulting. While leading mission critical efforts for Fortune 500 companies such as Bell Labs, AT&T, Ameritech and Bellcore, Bob focused on the integration of leading edge network and operations technologies.
Bob’s educational background includes a PhD in Systems Engineering and a Masters in Mechanical Engineering from the University of Arizona. His bachelor’s degree in Mechanical Engineering was received from Carnegie Mellon University.