unified agent desktop
Control the Process

Control Key Processes

Navigate mission-critical business processes more effectively to INCREASE productivity and DECREASE operations costs.
return-on-investment

Realize Rapid Returns

Easily track key metrics and KPIs that MEASURE performance and PROVE the value of your investment.
performance-improvement

Optimize Performance

ALIGN the interactions between your agents and customers with your business objectives. Let your business THRIVE with RiverStar Solutions.

simplify-complex-workflows

Simplify Your Business

Simplify complex contact center processes with guided step-by-step interactions that are EASY to follow and IMPROVE customer satisfaction.

Effective Contact Center Solutions

Create a more efficient contact center environment that results in a more positive experience for both your customers and agents.

Measureable ROI

RiverStar Solutions improve customer interactions and directly impact key metrics that make your operations more efficient, more effective and produce rapid ROI.

Learn more about the benefits of RiverStar Solutions…

Your Customers Win!

RiverStar Solutions introduce a process-based approach to your customer interactions. Whether you call it Customer Service, Customer Satisfaction or Customer Experience, the bottom line is that your customers have expectations and you need to meet those expectations.

Contact us today to see how we can help your customers win!

Support

Existing clients can request implementation support, training and technical information from RiverStar. Contact our support team to get the most out of your RiverStar solution.

Recent Updates

Potential Performance Improvements

Depending on your circumstances, RiverStar can help you realize some of these performance metrics (actual results may vary):

10%

Reduce
Average Handle Time
by 10%

20%

Increase
First Call Resolution
by 20%

25%

Increase
Conversion Rates
by 25%

35%

Increase
Agent Productivity
by 35%

50%

Decrease
Agent Training Time
by 50%