Use Cases
RiverStar products can be used to automate virtually any contact center process. Here are just a few examples of how our customers are using RiverStar to bring efficiencies to their business processes.
Appointment Scheduling
Easily integrate with multiple, complex schedules.
Phone Sales
Look up catalog items quickly and close sales more efficiently.
Return Processing
Document, manage and route returns efficiently.
Provide Assistance / 211
Assess needs, screen for eligibility, search for programs to provide assistance, make referrals and follow up to close the loop.
Application Processing
Manage the entire application process from beginning to end for such things as loans, credit cards, insurance, education, claims, etc.
Outbound Communications
Auto-generate outbound communications via text or email.
Customer Support
Effectively manage complaint calls and customer issues.
Help Desk
Dig deep into support materials based on customer questions or needs.
Appointment Reminders
Automatically send reminders to minimize cancellations.
