Track Your KPIs Across Your Entire Contact Center

Track improved contact center performance with dynamic reporting for better overall business management.

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RiverStar Reporting Engine

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Features

Completely Customizable

Administrators can easily define what data elements are trackable and define a custom set of reports that reflect those data elements.

Fine-Tuned Controls

Every click, keystroke, or agent disposition can be carefully tracked and visible for reporting and analytics purposes.

Multiple Reporting Formats

Reports can be viewed in a variety of ways to provide actionable business insight to improve operational results.

Dynamic Visual Presentation

Reports can be presented in multiple formats — tables, line charts, pie charts, bar charts, etc. — and can include complex on-the-fly computations.

Ad Hoc or Scheduled

The reports can be run ‘on the fly’ or scheduled to be run at specific times or intervals (daily, weekly, monthly, quarterly, annually).

Share and Distribute

Reports can be sent to unique distribution lists on a pre-determined schedule or posted to a web portal as a .pdf, .xls or .csv file.

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The Business Impact: Lasting Benefits for Your Contact Center

Gain insight into your business

Easily pinpoint problem areas

Chart business success over time

Keep stakeholders in the loop

Contact Us

Ready to get started? Want to learn more? Either way, we want to hear from you.

MAILING ADDRESS

20 Danada Square West Suite 260 Wheaton, Illinois 60189