RiverStar Executive Team
Leadership by Example
Leadership by Example
Chief Executive Officer
Bob has over 30 years of experience in communications and technology. He is a well-respected leader and pioneer in software development and contact center solutions.
Over the past 15 years, Bob has served as the top executive for organizations spanning IP Monitoring and Analysis, Wireless Fraud Control and specialty Object-Oriented Consulting. While leading mission critical efforts for Fortune 500 companies such as Bell Labs, AT&T, Ameritech and Bellcore, Bob focused on the integration of leading edge network and operations technologies.
Bob’s educational background includes a PhD in Systems Engineering and a Masters in Mechanical Engineering from the University of Arizona. His bachelor’s degree in Mechanical Engineering was received from Carnegie Mellon University.
Chief Technology Officer
Randal has twenty-five years of experience providing consulting services in the area of business and information technology. He provides the technical vision and direction to the company.
Randal’s primary focus for the last 20 years has been on providing solutions in the customer service interaction space targeted at improving the end customer’s overall experience regardless of the channel used to request support.
He has hands on experience with a broad range of development technologies and platforms including Visual Studio.Net, mySQL, SQL Server, Oracle, Sybase, Informix, C++, C#, and Java. Randal got a double major BS in Computer Science and Operations Management and Information Systems from Bradley University.
Don’t tell people how to do things, tell them what to do and let them surprise you with their results.
The goal as a company is to have customer service that is not just the best but legendary.
Management is doing things right; leadership is doing the right things.
The customer experience is the next competitive battleground.
A leader…is like a shepherd. He stays behind the flock, letting the most nimble go out ahead, whereupon the others follow, not realizing that all along they are being directed from behind.
In a battle between two ideas, the best one doesn’t necessarily win. No, the idea that wins is the one with the most fearless heretic behind it.