Because Customer-Focused Interactions Matter
RiverStar provides the tools and solutions to develop customer-focused business process applications that help drive customer loyalty and improve the customer experience. Here at RiverStar, we recognize that customers demand personalized customer service interactions and satisfying outcomes.
Our mission is to enable our clients to provide meaningful, customer-driven interactions at each point within the customer lifecycle . Since 2000, we have built and refined our flagship product, RiverStar Studio, with the philosophy that customer interactions can be improved through both business process and technology solutions. Over the last decade, our offerings have evolved into full-fledged contact center solutions.
Every customer interaction is an opportunity to deliver exceptional customer service. Each interaction demands a specific outcome: successful resolution of the customer’s needs.
RiverStar helps organizations optimize every interaction at every point during the customer lifecycle. Our solutions provide a framework to develop process-based applications to support every business activity, that touches the customer, whether inbound or outbound.
Our solutions provide a unified agent desktop that enables real-time interaction support, agent engagement capabilities and advanced analytics and reporting to measure key metrics. Our deployment framework allows for the rapid deployment of comprehensive call center solutions that provide measurable improvement in the areas of:
- average handling time
- first call resolution
- conversion rates
- agent productivity
- agent training
- other industry recognized metrics
Improvements to any of these metrics lead to an improved overall customer experience.
Learn more about the benefits of our solutions.
Meet the Team
Bob Fike and Randal Meacham are the driving force behind the mission of RiverStar. Together, this tandem provides effective leadership for a skilled group of employees.
Don’t Take Our Word…
Every company can claim to be great. Don’t take our word, rather listen to what our clients have to say…