RiverStar Email Handler
Integrate Email Handling into Your Contact Center for Rapid Resolution and Automated Tracking.
RiverStar Email Handler automatically routes inbound emails into customized queues based on specific topics, such as support, sales, general questions, etc. Instead of pushing emails to a specific agent who may not be trained (or available) to handle a topic, the emails go into a queue where available agents can choose which emails they wish to respond to, based on priority, time-sensitivity, or any other criteria.
Using RiverStar email handler:
Emails can be answered more quickly, with greater accuracy — closing cases faster.
Agents can choose emails to respond to, focusing on their area of expertise.
Emails can be routed proactively to other agents if more expertise is needed.